FAQ

Below FAQ are some common concerns of our clients before purchasing. If you have other questions, please just send it to support.usa@mytrex.jp.

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  • HIHO FINE BUBBLE+e Shower Head Questions:
  • REBIVE Mini XS Questions:
  • EMS Head Spa Pro Questions:
  • HIHO FINE BUBBLE+ Questions:
  • REBIVE Air Questions:

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HIHO FINE BUBBLE+e Shower Head Questions:

Microcurrent is a type of weak current similar to the "bioelectric current" that naturally flows through the human body. Because it is extremely weak, it is almost imperceptible. The closer you are to the shower panel, the stronger the microcurrent. When using the "HIHO Microcurrent Mode," please bring the showerhead close to your body (within 5.91 inches).

No, because its design uses hydropower to generate microcurrent, there is no need to charge it or incur any electricity costs.

Yes. It can also be used for bathing childrens. However, do not use the "HIHO Microcurrent Mode" if you have any of the following conditions, as the "HIHO Microcurrent Mode" generates microcurrent (weak current). If you have any concerns, consult your doctor before use, or use modes other than the "HIHO Microcurrent Mode."

  • Individuals with physical disabilities and infants need to consult a doctor before use.
  • Individuals with metal allergies need to consult a doctor before use (allergies caused by electroplating may cause skin problems).
  • Individuals with implanted medical electronic devices such as pacemakers.
  • Individuals with life-supporting medical electrical devices such as cardiopulmonary machines.
  • Individuals with wearable medical electronic devices such as electrocardiographs.
  • Pregnant or possibly pregnant individuals.
  • Individuals who have recently given birth.
  • Individuals feeling unwell or experiencing abnormal sensations.
  • Individuals who have recently undergone surgery.
  • Infants, pets, and individuals unable to express their feelings.

Because the "HIHO Mist" mode produces a mist, the perceived temperature will be lower compared to other shower modes. The larger the mist, the faster the heat dissipates. The exact temperature drop depends on the specifications of your water heater, so please be cautious when switching modes. Enjoy the pleasant experience of deeply cleansing your skin.

REBIVE Mini XS Questions:

Yes, it can be used every day. As a guideline, please limit usage to twice a day.

Use the product for no more than 10 minutes each time. Additionally, avoid using it continuously on the same area for more than 3 minutes.

Do not use it on the head, abdomen, chest, neck, elbows, knees, or bony areas such as the spine.

Start with a lower level, such as level 1, and gradually increase the level as you become accustomed to it. Do not press hard on the skin; apply it gently.

EMS Head Spa Pro Questions:

To avoid skin damage, always use the attachments specifically designed for the face.

We recommend using it for 5 to 15 minutes per area, with a total usage time of no more than 30 minutes per day. Start with level 1, the lowest speed, until you get used to it. Please perform a patch test before using it for the first time.

This product uses MYTREX's unique NNR pulse technology. Instead of a "prickling pain," you'll feel a "suction-like" stimulation as your muscles contract. Additionally, it can be used as a regular electric head spa without getting it wet.

Please try the following:

1- Your skin might be dry. Moisturize your skin thoroughly with water or lotion.

2- The attachment might not be making proper contact with your skin. Avoid hair when applying it to your scalp.

3- Increase the level using the EMS level button.

4- Ensure all four attachments are in contact with your skin.

HIHO FINE BUBBLE+ Questions:

Yes, it can be used every day.

Yes. It can also be used for showering babies and pets. However, please refrain from using it if you:

- Have physical disabilities or are a young child using it alone.

- Have a metal allergy.
If you have any concerns, consult your doctor before use.

Yes, it can be used. The power of the bubbles enhances cleaning efficiency, making it useful not only for laundry but also for other cleaning tasks.

We recommend using the "HIHO Bathing Mode" to create a silky bath. After filling the bathtub with water as usual, use the "HIHO Bathing Mode" and let the water run from the shower until the bathwater turns milky white. For more details, please refer to the instruction manual.

REBIVE Air Questions:

Yes, it can be used every day. Please use it up to twice a day as a guideline.

Use the product for no more than 10 minutes each time. Additionally, avoid continuous use on the same area for more than 3 minutes.

Do not use it on bones such as the elbows, knees, or spine, on joints, ears, eyeballs and the area around the eyes, near the heart, the front of the neck, or on areas with kidney stones.

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